Data privacy is of high importance for Han Kjøbenhavn. We want to be open and transparent with our processing of your personal data. We, therefore, have a policy setting out how your personal data will be processed and protected. We are responsible for any personal data delivered to, and we only distribute personal information to our e-commerce partners if it is in connection with the service we are delivering to you.

Han Kjøbenhavn is the controller of the personal data you submit to us and is responsible for your personal data under applicable data protection law.

Han Kjøbenhavn is collecting information about you when you are actively filling in details on, making a purchase, participating in a competition, signing up for the Han Kjøbenhavn newsletter and other activities concerning Han Kjøbenhavn e-commerce business. We collect and store name, e-mail address, address and other information to deliver our service and purchase to you. Furthermore, we collect and store your IP address and information on your traffic on the website. We use cookies and gather traffic information on the website. If you want to know more about our Cookie Policy, you can read it here (Link)

The information is used for the purpose for which they are submitted, for instance, to complete a purchase on Moreover, we use the information for statistics and to map tendencies to optimize the functionality of the website. At any time you have the right to object to direct marketing (e.g. newsletters).

Likewise, we use the information to make more relevant marketing. This might make third parties, including Facebook (Facebook privacy policy) and Google (Google privacy policy), to use cookies, web beacons, and other storage technologies to collect or receive specific types of information and use that information to provide targeted ads. If you want to revoke your permission, you can do it here:

  • Facebook
  • Google

The data we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Han Kjøbenhavn will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.

You have the right to request information about the personal data we hold on you at any time. You can contact Han Kjøbenhavn that will provide you with your personal data via e-mail. You have the right to erase any personal data processed by Han Kjøbenhavn at any time, except for the following situations:

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped or partially shipped
  • You have an unsettled debt with Han Kjøbenhavn, regardless of the payment method
  • You are suspected of misuse of or have misused our services within the past four years
  • Your debt has been sold to a third party within the last three years or one year for deceased customers
  • Your credit application has been rejected within the last three months
  • You have made any purchase, whereby we will keep your personal data in connection with your transaction in accordance with bookkeeping rules


Almost every website use cookies nowadays, and on they are helping us to make a better user experience for you – both while visiting the website, in-between sessions, provide specific services on the website, relevant marketing and analytics. We take the handling of your personal information very seriously, and you can read more about our data privacy policy above if you want.

A cookie is a small text file which is stored on the user’s IT equipment (such as a PC, tablet, smartphone, etc.) allowing the website to recognize the equipment. Cookies may, for instance, be used for the purpose of preparing statistics of the users’ website use and for optimization of website content. A cookie is a passive file and cannot collect information from the user’s computer or spread a computer virus or other harmful programs. Some cookies are placed by websites (third parties) other than the one stated in the browser’s address line (the URL). The contents of such cookies may be of a general nature, but they may also be, for example, analytical tools or embedded comment fields. This means that cookies are stored from parties other than the one owning the website. You can read more about this in the section use of information under our Data Privacy Policy.

Some cookies are created temporarily and expire at the end of the user session when the browser is closed (session cookies). Other cookies are stored on the user’s IT equipment for a longer period of time (persistent cookies). When the user revisits a website, new session cookies will be placed in the temporary memory, whereas persistent cookies will be renewed.


  • To provide the best service to you as our customer – like purchase, invoicing, customer service, and if you have a Han Kjøbenhavn account.
  • To be able to perform customer service via email and to help answer questions related to your order or previous orders, adjust errors and to guide if necessary.
  • To display inspiration, product offers/services and personal recommendations via the web, email, and 3rd party advertisement.
  • To improve the customer experience interacting with Han Kjøbenhavn such as personalizing your experience on, development of new features, services and products. This also includes to administrate, protect, operate and maintain our websites, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customer’s preferences.
  • To advertise content that might be relevant to you and your interests. This might make third parties, including Facebook (Facebook privacy policy) and Google (Google privacy policy), to use cookies, web beacons, and other storage technologies to collect or receive specific types of information and use that information to provide targeted ads. If you want to revoke your permission, you can do it here:
    – Facebook
    – Google
  • To analyse our website performance so we can improve your experience. We use various analysis tools such as Google Analytics.
  • To meet existing legislation.

How you delete or decline cookies depends on your browser.

If you use a PC, you may delete cookies by using the shortcut keys [CTRL] + [SHIFT] + [DELETE].

If this does not work, or if you use, for example, a MAC computer, you must click on the link in the browser you use:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Opera
  • Safari
  • Flash


We take cookie policy, data privacy and protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights. You can reach them at

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