Terms and Conditions

CHRISTMAS ORDERING DEADLINES

To receive your order in time for Christmas, please meet the following deadlines:
Denmark: Order no later than December 19th 11:00 CET.
Europe & Rest of the World: Order no later than December 17th 11:00 CET.

All orders made in December 2018 can be exchange or returned until January 14th 2019.

Returning
The responsibility of the product is in the hands of the customer as soon as customer receives it. Therefore customer assumes full responsibility of the return and condition of the product. In case of returning a damaged or defect product, Han Kjøbenhavn can deduct money from the amount that you are to be refunded.
Please note that the customer pays the shipping fee, when returning a product.

Refund
In case of a return with a refund, you will get the entire amount that you paid, refunded.
All refunds will be carried out through the payment method, in which you originally placed the order.

Exchange
In case of an exchange, we will ship the wished item as soon as we receive the original order. If the wished exchange is not possible you will be contacted with the option of changing it into something else or receiving a refund.

Payment

We accept payment via Paypal or with any of the following card types. All card payments on www.hankjobenhavn.com are via a secure SSL encrypted server from Teller. Verified by Visa / MasterCard Secure Code.

  • Dankort
  • eDankort
  • Visa
  • Visa Dankort
  • Visa Electron
  • MasterCard
  • Maestro
  • JCB

When paying with credit/debit cards the transaction will not be completed before your order is dispatched from our address.

3D secure payment

Only 3D secure transactions are accepted when paying with Non-Danish credit cards. 3D secure is a secure payment service developed by Visa to ensure that online transactions can only be made by the cardholder. MasterCard and JCB also use the service. It is up to the card provider (your bank) to confirm your identity when your credit/debit card is used to make purchases over the Internet. You will be required to enter a password that you have previously arranged with, or been given by your bank. Your bank, through an encrypted and secure server, controls this password. When confirmed the order will be processed as usual.

Paying with Paypal

When Paypal is used to pay for an order the address on the order must be identical to the address in the Paypal account used for payment. This is a security requirement from Paypal. If the addresses don’t match the order will not be sent.

Prices

All displayed prices include Danish VAT of 25%

Tax-free

We offer our customers tax-free purchases on orders from outside the EU. The 20% VAT will be deducted automatically when you select shipping country in checkout.

Local taxes

Please note that local import duties and taxes may still apply on your international order. We have no control over these charges and we are not able to predict what they might be. We advise you to contact your local customs office for further information. These taxes are to be paid by the customer.

Pricing and Availability

Whilst we strive to make sure that prices, descriptions and stock details on goods are accurate, errors may occur and we retain the right to change these at any time.

Shipping

www.hankjobenhavn.com delivers world wide. Orders are send with GLS in Denmark and DHL for the rest of the world. All packages are insured and have a tracking number so the package can be traced. When an order is sent, you will receive an e-mail containing the tracking number and estimated delivery for your package.

Shipping rates

50 DKK and free shipping on purchases from 1000 DKK and above.

Delivery Time

Denmark: 1-2 working days
Europe: 1-3 working days
Rest of the world: 2-5 working days

Returns

Right of return:

You have the right to return your purchases. You are required to write us within 14 days of receiving it and return it within 14 days of contacting us. You are required by law to inform us before you return the product.
Products are to be returned in original condition in original, undamaged packaging with price stickers, hangtags etc. still attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product’s packaging.

Warranty claims:

All products sold on www.hankjobenhavn.com are subject to 2 years warranty. This warranty covers production faults only and not wear and tear from regular use.

Before returning:

Before returning your order, for whatever reason, please contact us on weborders@hankjobenhavn.com stating in detail the reason for the return. Once you have contacted us, return the order as described above to the following address:

Han Kjøbenhavn
Carelog Logistics Service A/S
Nordlundvej 1
7330 Brande
Denmark
Att: Returns

Enclose the return form filled out accordingly. All this is to ensure you the fastest and easiest service.

Returning

The responsibility of the product is in the hands of the customer as soon as customer receives it. Therefore customer assumes full responsibility of the return and condition of the product. In case of returning a damaged or defect product, Han Kjøbenhavn can deduct money from the amount that you are to be refunded.

Refund

In case of a refund you will refunded the entire amount that you paid (i.e. the price for the product and shipping). The refund will be carried out the way that you originally made the payment.

Exchange

In case of an exchange, we will ship the wished item as soon as we receive the original order. If the wished exchange is not possible you will be contacted with the option of changing it into something else or receiving a refund.

Complaints

It is possible to complain to the Consumer Complaints Board via www.forbrug.dk. The Consumer Complaints Board can also be found on the following address:

Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
+45 4171 5000

We are always looking to improve, so we would of course also like to hear from you. We can be contacted via weborders@hankjobenhavn.com.