Refund Policy
Return
Before returning
Enclose the return form filled out accordingly. All this is to ensure you the fastest and easiest service. We recommend that you use tracking and insured shipping.
Right of return
Online purchases can be returned within 30 days from the date you receive the package. Products are to be returned in original condition in original, undamaged packaging with price stickers, hangtags, etc., still attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product’s packaging.
The responsibility of the product is in the hands of the customer as soon as the customer receives it. Therefore customer assumes full responsibility for the return and condition of the product. In the case of returning a damaged or defective product, Han Kjøbenhavn can deduct money from the amount that you are to be refunded. Please note that the customer pays the shipping cost when returning a product. Please note that we do not pick up parcels at pick up spots. Please make sure to send them directly to our warehouse.
Return address:
West Logistics, c/o Han Kjøbenhavn, Michael Drewsens Vej 7, 8270 Højbjerg
Refund
In case of a return with a refund, you will get the entire amount that you paid refunded. All refunds will be carried out through the payment method in which you originally placed the order. The refund should happen no later than 5 business days after we receive the item.
Exchange
In case you like to exchange an item or more, please return your package and place a new order on our website.